Troubleshooting

Sign-in codes, recordings that will not start, and progress that looks wrong.

I didn't get my sign-in codeThe code is usually in spam or quarantine. If not, the address may not be invited, or a newer request replaced it. Check these in order.
My sign-in code says it's invalid or expiredA code lasts one hour, works once, and is replaced by any newer code. Send yourself a fresh one and use only the newest email.
My practice recording won't startThe tile says whether the microphone is blocked, missing or in use by another app. Fix that, and Start recording works again.
A rep isn't showing as complete on a pathUsually one step is still open, such as a lesson the rep never marked done or a play not run to Review. Every reason, and how to check each.
I can't see Learning in my workspaceEither Sales Academy isn't switched on for your workspace, or you have no learner seat and aren't a Learning manager. How to tell which.
My share link says 'come back soon'The link resolves, but there's nothing live behind it. Usually the presentation is back in Draft. The other causes, and what each one looks like.